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Workflow

Take Better Care of Customers

Answer questions, defuse complaints, and turn happy jobs into reviews, without losing your day.

The business problem

The inbox is full of repeat questions. An unhappy customer needs a careful reply. A five star job came and went without anyone asking for a review.

The risk: Slow or clumsy replies cost repeat business and reputation, and unrequested reviews are money left on the table.

How the workflow runs

  1. 1Customer Email Responder, Drafts on brand replies to everyday customer email in seconds, with options to choose from.
  2. 2Complaint & Review Response Assistant, Handles negative feedback with a measured, reputation protecting response you approve.
  3. 3Customer Review Request Generator, Asks happy customers for a Google review at the right moment, the right way.

What you provide

  • The incoming message or the completed job
  • The outcome you want
  • Anything the reply must or must not say

What you receive

  • A drafted reply, with alternatives
  • A measured complaint response that never admits legal liability
  • A review request ready to send

You stay in control. Drafts only. You decide what gets sent. Legal or threatening situations are flagged for a professional, not answered.

The assistants in this workflow

Each one has a narrow job and produces finished work. All powered by your Business Profile.

Customer Service5 to 15 min per email

Customer Email Responder

Repetitive customer email eats the day, the same questions, over and over.

You get

A drafted reply plus a couple of options, so you can answer in seconds instead of minutes.

Example: An auto shop answering a turnaround time question

See how it works
Customer Service15 to 30 min per response, and a lot of stress

Complaint & Review Response Assistant

Negative feedback can damage your reputation if it's answered badly, or ignored.

You get

A measured, professional response that protects the relationship and your reputation.

Example: A moving company replying to a one star review about a delay

See how it works
Marketing10 to 15 min per request

Customer Review Request Generator

Happy customers would leave a review if asked, but nobody asks, so reviews are left on the table.

You get

A friendly review request message customers actually respond to, with your review link built in.

Example: A car wash asking for a Google review after a full detail

See how it works
All workflows

Ready to handle "take better care of customers"?

Set up your business once, then run this workflow whenever you need it.

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