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Customer Service

Customer Email Responder

Repetitive customer email eats the day, the same questions, over and over.

You get

A drafted reply plus a couple of options, so you can answer in seconds instead of minutes.

Who it's for
Owners and staff who spend too much of the day in the inbox.
When to use it
Whenever a customer email lands that needs a thoughtful response.
What it needs
  • The incoming email
  • The outcome you want (answer, reschedule, decline politely)
What it produces
A drafted reply, plus one or two alternative versions to pick from, ready to review and send.

Example input

"Customer email: 'What's your turnaround on a brake job right now? And do you take cards?' Want to answer and get them to book."

Example output

A clear reply that answers both questions, nudges toward booking, and matches your voice, with a shorter version and a warmer version so you can choose the fit.

How it works

  1. 1Reads the email and the outcome you want.
  2. 2Drafts a reply using your services, tone, and policies.
  3. 3Offers alternate versions for different situations.
  4. 4Leaves sending to you.

Catches what is slipping

Catches the customer email sitting unanswered, then drafts the reply.

ManualSweepConnectedoptionalScheduledoptional

You show it

An inbox paste of customer messages, with arrival times

What gets flagged

  • Flags customer email unanswered past your response window (default same business day)
  • Flags upset messages as urgent and routes them to the complaint assistant
  • Escalates legal, tax, and regulated questions to a professional instead of answering
  • Ignores newsletters and mail that is not from customers

You review every draft. Nothing is ever sent to a customer automatically.

Works well with

Customer Service15 to 30 min per response, and a lot of stress

Complaint & Review Response Assistant

Negative feedback can damage your reputation if it's answered badly, or ignored.

You get

A measured, professional response that protects the relationship and your reputation.

Example: A moving company replying to a one star review about a delay

See how it works
Leads10 to 20 min per lead

New Lead Response Assistant

Leads go cold because follow up is slow and inconsistent, and the job goes to whoever answered first.

You get

A ready to send, on brand reply to any new lead, plus the recommended next step.

Example: An HVAC company replying to an after hours web form

See how it works