Missed Call & Inquiry Triage
Missed calls and after-hours inquiries pile up in voicemail and inboxes, and the fastest responder usually wins the job.
You get
A triaged list of every missed contact with urgency ranking and a drafted response for each, ready to review and send.
- Who it's for
- Owners and office managers who come back to a full voicemail box.
- When to use it
- At the start of any block of time after you've been in the field — paste the pile, get it triaged.
- What it needs
- Voicemail transcripts, texts, or inquiry emails (pasted in any messy format)
- Your Business Profile
- What it produces
- A ranked triage table plus a drafted reply per item.
- Files you receive
- An installable Claude skill package (missed-call-and-inquiry-triage.zip) containing the skill instructions (SKILL.md) and a worked example, ready for Claude's Upload-a-skill flow.
- Time to first result
- First triage in about 10 minutes
The owner says
"Three voicemails and four web forms from while we were on the Hendricks job — here they are."
It hands back
A table ranking all seven by urgency and fit, with the two emergencies flagged for calls first, and drafted text replies for the other five.
Illustrative example — not a customer result.
How it works
- 1Paste every missed call transcript and inquiry
- 2It classifies each by service fit and urgency
- 3Emergencies are flagged for a call, not a text
- 4Every non-call item gets a drafted reply in your voice
Catches what is slipping
The inquiry that sounded routine but was an emergency, and the lead going cold while you were on a roof.
You show it
the day's missed calls, texts, and form fills
What gets flagged
- Emergency language (leak, no heat, no power, flooding) → call-first flag
- Repeat contact from the same number/name → urgency bump
- Poor service-fit inquiries → polite decline draft
Drafts only. You make the calls and send the replies.
What you need to run it
Claude Skills can be installed in supported Claude accounts. Scheduled automations and connectors require an eligible paid Claude plan. See Anthropic's help center for what your plan includes. (Last verified 2026-08-02.)
Works well with
New Lead Response Assistant
Leads go cold because follow up is slow and inconsistent, and the job goes to whoever answered first.
You get
A ready to send, on brand reply to any new lead, plus the recommended next step.
Example: An HVAC company replying to an after hours web form
See how it worksCustomer Email Responder
Repetitive customer email eats the day, the same questions, over and over.
You get
A drafted reply plus a couple of options, so you can answer in seconds instead of minutes.
Example: An auto shop answering a turnaround time question
See how it works