# Free Customer Reply Automation · Setup package

**Cost:** Mainstreet.AI does not charge for this downloadable setup package. Your AI plan, mailbox, phone, or integration provider may have separate costs. **Availability:** download it now and configure it in a compatible account. Installing a file does not enable unattended customer replies; activation requires your own connected account and the checks below.

## What this first workflow is for

Send one approved acknowledgment to a verified **new customer email**, or answer one narrow routine question using wording the owner approved once. Examples: business hours and service area. A customer reply also cancels any older estimate-chasing follow-up; the new question can still receive one approved routine answer. Unknown facts, complaints, emergencies, price negotiation, schedule commitments, and opt-outs go to a person or stop. Text and voicemail are future connections, not included in this free email setup.

## Choose your platform

- **Claude:** use `claude/customer-reply/SKILL.md` in a supported Claude Skills/CoWork setup. Set up the actual business email connector and remote schedule/event route available to your account.
- **ChatGPT Work web:** upload `chatgpt/SETUP-PROMPT.md` once in a Work conversation and ask it to configure the automation. That file is self-contained and tells Work to save the approved rules and processing checks in an actual app-event or scheduled task where supported. A file upload alone is not the task and cannot install a cloud event trigger by itself. Native plugin packaging may be an additional route, but is not required for this setup conversation.

## Once-only setup conversation

The skill should ask for your business inbox, sender, business hours, an exact first-inquiry acknowledgment and routine answers, what counts as a new customer message, handoff address, and any prohibited topics. It must inspect the actual connected tools and task/schedule support. Do not paste customer email into an unrelated account. Complete a controlled test using an authorized test contact.

## Activation checklist

Mark **Active** only after all of these are verified in the actual account:

1. Incoming business email events can be read, with sender/recipient identity and stable message ID.
2. Replies can be sent from the approved business address in the same conversation, including correct reply threading.
3. The platform permits the configured write action without a fresh owner approval for every routine send. If it requires confirmation each time, label it **Assisted**.
4. A durable store tracks processed event IDs, conversation status, owner replies, opt-outs, and uncertain sends. A chat transcript alone is not the store.
5. Automated senders, bounces, self-sent mail, and duplicate/batched events cannot trigger loops.
6. Owner-approved answers are present and tested. No answer is generated from an unverified business claim.
7. STOP/opt-out, owner pause, human-already-answered, and escalation routes are tested end to end.
8. One real test email gets one reply, a duplicate event gets none, and the business mailbox shows the sent result.

If any item fails, the skill must report **Setup incomplete** and name the gap. It must not silently turn this into manual copy/paste while calling it automation. Mainstreet.AI's local response tests do not satisfy this customer-account checklist.